Privacy Policy

About our privacy policy

Rexcraft cares deeply about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Rexcraft. The effective date for the validity of these terms and conditions is August 10, 2022, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online Store Software

Wix

Our web store is developed with software from Wix. Personal data that you make available to us for the purpose of our services will be shared with this party. Wix has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Wix is obliged to take appropriate security measures based on the agreement we have concluded with them. Wix uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored.

Email and mailing lists

Laposta

Our website uses Laposta, a third party that handles the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Laposta's servers. Laposta will never use your name and e-mail address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Laposta. Laposta uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Laposta reserves the right to use your data to further improve the service and to share information with third parties in this context.

Internet provider

Ziggo

We use the services of Internet provider Ziggo for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Internet provider Ziggo has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment Processors

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.

We use Klarna for payment afterwards. Their privacy policy can be found here.

Reviews

We currently do not use third-party reviews. We only send you an email with a link to Google to ask if you want to post a review.

Shipping and logistics

PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

MyParcel

When you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this information for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel also makes your data available to these parties.

Invoicing and accounting

siel

We use the services of Siel to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Siel is bound to secrecy and will treat your data confidentially. Siel does not use your personal data for purposes other than those described above.

External sales channels

Marktplaats.nl

We sell (part of) our articles via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In some cases, Rexcraft may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of access

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data to the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of suitcaseopdak.nl. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Google Analytics

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third Party Cookies

In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details

Rexcraft
Legedyk 9
9088 AA Wirdum (frl)
The Netherlands
T +31 (0)58 844 3400
M +31 (0)6 111 270 12
E info@rexcraft.nl

Contact person for privacy matters

Tjibbe Veenema

Important note about data processing in connection with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller on this website is located outside the European Economic Area and Switzerland, Google Analytics data processing is performed by Google LLC. In the following, Google LLC and Google Ireland Limited are referred to as "Google".

Google Analytics uses so-called "Cookies". These are text files that are stored on the computer of the visitor to the site and which enable analysis of the use of the website by the visitor. The information generated by these cookies about the use of this website by the website visitor (including the shortened IP address) is generally sent to a Google server and stored there.

Google Analytics is only used on this website with the extension "_anonymizeIp()". This extension anonymizes the IP address by shortening it and excludes direct personal references. With this extension, Google shortens the IP address within member states of the European Union or in other signatory countries to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The IP address transmitted by the respective browser in the context of Google Analytics is not merged with other data from Google.

On behalf of the website operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide the site operator with other services related to website activity and internet usage. offer (Art. 6 para. 1f GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by pseudonymisation.

Google LLC. guarantees an appropriate level of data protection based on the European Standard Contractual Clauses. The data sent and associated with cookies, user IDs (eg user IDs) or advertising IDs are automatically deleted after 50 months. Data whose retention period has been reached is automatically deleted once a month.

The visitor to the website can refuse the use of cookies by selecting the appropriate settings in his browser. The visitor can also prevent Google from collecting information (including the IP address) via cookies and processing this information by downloading and installing this browser plugin: https://tools.google.com/dlpage/gaoptout.

The visitor to the site can prevent Google Analytics from collecting data by here . An "opt-out cookie" is then placed on the website, which ensures that the data of the website visitor is no longer collected when the visitor visits the website.

More information about data processing and data use by Google, the options for settings and objection can be found in Google's privacy statement (https://policies.google.com/privacy?hl=nl) and in the Google Ads settings (https://adssettings.google.com/authenticated).

reCAPTCHA

We use the reCAPTCHA service of Google LLC (Google) to protect data sent through this website. This function checks whether a message is actually sent by a person, in order to prevent 'spam bots', for example, from automatically sending messages or leaving comments. The IP address of a visitor and possibly other data are sent to make Google reCAPTCHA work. For this purpose, the content of a message is sent to and processed by Google. The IP address is hereby abbreviated and therefore made anonymous in countries that are part of the EU and states that participate in the Treaty for the European Economic Area. In exceptional cases, an IP address is fully transmitted to a Google server in the United States and abbreviated there. On behalf of the owner of this website, Google uses this data to evaluate your use of this service. The IP address provided by reCAPTCHA is not merged with other Google data. The collection of this data is subject to Google's data protection rules. More information about Google's privacy policy can be found on this page: https://policies.google.com/privacy?hl=nl By using reCAPTCHA, you agree to Google processing data about you in the manner and for the purpose described above.

Privacy Policy

Important note about data processing in connection with Google Analytics

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reCAPTCHA